Prices
Shipping
Returns and Refunds
Warranty
Service
Addresses
Privacy statement
Prices
Shop in US dollars ($) or Canadian dollars ($CAD). Your credit card will be billed in the currency selected. You'll find the currency selector at the top of all shop pages (not the checkout page).
Shoppers from other countries can buy in either currency (USD or CAD) and your credit card will convert to your currency.
Canadian customers: GST/HST extra.
Phone orders
We would also be happy to take your order over the phone. Please call: 1-416-675-2366.
Shipping
- All US orders are shipped FOB Niagara Falls, NY.
- We always attempt to ship using the most economical service.
- Shipping rates for online orders
Returns and Refunds
- We offer a satisfaction guarantee with all the tools we sell, but we are not Amazon, living on shareholder's reward, disregarding returns in their assessment of share value.. Check with us by telephone, if in doubt. If the tool does not work as well as we said or described for your application, we will first analyze the problem, exchange it for another machine or model, or finally accept a return at our discretion at 15% return fee. Shipping cost is not refundable.(The return goods must be freight pre-paid, insured, in resalable condition with original box)
Warranty
- Our power tools, drill guides and drill bits are guaranteed for one year against mechanical defects. Our hand tools are guaranteed for lifetime against mechanical defects. We will attempt to repair, send spare parts or other. Due to the vast distances involved we expect reasonable co-operation in handling the repair transaction. If return to us is required, we expect goods to be freight pre-paid, insured. We will pay the cost of returning the repaired goods back to you.
Service
- Along with Chain Sharpening, if there is ever a need, we service and repair all our tools in-house and have replacement parts in stock.
US Address:
Timber Tools |
Canadian Address:
Timber Tools |
Phone Toll-Free: 1-416-675-2366
Email